Frustrated with Posh Nails Spa!!! (updated 100512)
Sticky entry for 1 week. Scroll down for latest entry.
I sent the complaint letter and let's see the feedbacks.
Na tak kisah pun nak buang the vouchers kalau layanan macam nie yang Na dapat!
Na pernah deal ngan Jojoba, Tanamera, Dewi Sri Spa, yang offer tip top services.
Hah, go and learn more on how to appreciate yr customer!
Updated on 10/05/12
I received a call from Groupon yesterday (09/05/12) around 6.00 pm and the guy said he wanted to assist me in making a reservation with Posh Nails. Na pelik, kenapa pulak Groupon yang call? I had problem with Posh Nails, bukan Groupon. And the guy said the spa has forwarded the mail to Groupon, hence Groupon will play a role as a mediator la lebih kurang. I pissed off and terfikir apa susahnya Posh Nails call Na balik untuk settle this thing? Kenapa kena libatkan Groupon pulak? Na takkan redeem the vouchers sebab for me tak berbaloi dengan layanan yang Na terima. Na takkan pergi and takkan suggest the spa to anyone else. Sebab my experience adalah sangat teruk so that's it. I insisted to hear from Posh Nails instead!
Updated on 10/05/12 (4.30 pm)
Finally, I received a call from Kelly (Posh Nails) at 4.28 today. She did apologies on what had happened and she said her staff just wanna let me know that I cannot cancel the appointment at a very last minute. Then I said she can speak properly instead of simply raise the voice to the customer right. And Kelly claimed, she did not know how the staff is actually responded to me and apologies again. Kelly also asked whether I wanna set a new appointment with them and I straight away told her that I don't feel like going anymore. She said, this is your choice, and your choice is your choice. Kononnya dia dah call but I still takmo pegi so it's not their problem. I don't care, I just tear the vouchers... Haha, and that's it. She ended the conservation.
Conclusion : Bub bye Posh Nails, you do not deserve a customer like me.