Again, I called CAH for an update this afternoon since nobody is calling me..
I straight away asked the receptionist to transfer me to customer care i/o billing dpmt.
I talked to Veno (sorry if I wrongly spell ur name)..
He promised to investigate and revert within ONE HOUR time.
I received a call from Pn Intan (CAH's Finance Manager) at 2.15 pm.
She informed me that Medijaring requested :-
1) Paed's report
2) Paed's letter regarding isolation
which are yet to be prepared as Dr Florence is quite busy today.
She apologied for what had happened.
And she also mentioned that her GM has forwarded my email which sent at 8.22 am today as below :-
I will continously update the cronology, so that it will be fair for both sides.
I'm waiting for ur update, Puan Intan..
And FYI, I met Dr Florence around 12 pm ++ on 20/11/10.
And she was so shocked to see me still in the ward.
I've informed her that I was waiting for insurance claim and she said that, 'this was too long already, it might take one hour but cannot be this long.'
Puan Ina from Finance Dpmt, CAH called me at 4.24 pm and informed that CAH already received the final GL which cover ALL the expenses.
See, I would be happy if people keep updating me the status.
Cik Nana budak baik.
Mana ada marah2 tak tentu pasal.
So, CAH will refund the deposit to my debit card.
So, I considered this issue as partially settle.
Since I don't get my deposit yet.
And owh, just received another call from Puan Intan (Finance Manager, CAH) at 4.53 pm.
She pre-warned me regarding the manual refund as it might take 3 weeks to 1 month.
I can accept it.
I myself is a banker.
So, I understand that.
Puan Intan minta maaf banyak2 for what had happened.
Saya maafkan Puan.
Cuma, cuba letak diri Puan dalam situasi saya..
a) tunggu 4 jam
b) anak sakit
c) letih sebab dah 4 hari stay in ward
d) staff in charge lebih kurang dengan saya
Itu antara sebab2 yang membuatkan saya hilang sabar.
Notes : I will not remove the previous entry regarding CAH. So that other people can have an idea if they want to go to CAH.